12 Jul The Power of Customized Training Initiatives
As an organization, effective corporate training is essential to the success of your employees. And while training is important in the best of times, it is especially critical in times of brand transition. This could be your company introducing a new product or service offering, implementing a new process, or even working with a new supplier.
That’s where customized training initiatives come in. Designed specifically for your organization’s needs, customized training programs can help employees stay on the same page and learn the skills they need to be successful, even amidst workplace changes and transitions.
Training for New Products & Services
The best way to instill confidence in your customers is to first instill it in your employees. This is especially true when it comes to changes to your brand’s product and/or service offerings.
By offering customized training to help your team feel up to speed, you will be one step ahead once you officially go to market with new offerings, as your team will already be fully immersed in the changes, and the impact this new direction will have on their daily activities.
But the impact of training doesn’t stop there: when customers see that your employees are knowledgeable about the products and services your brand offers, in both their words and actions, they will feel more confident in your company’s ability to achieve its brand promise.
Training for New Processes
To keep up with the ever-changing business world, companies must continuously update their workplace processes and procedures.
But a process update is not just a one-and-done occurrence. If you want your new process to truly work, you must consider the people who are directly impacted by the change and involved in the success of the new process: namely, your team.
Training employees on new procedures is critical – and also beneficial! By establishing a training program as you lead up to a process change, you instill confidence in your employees, and allow them to acclimate to new ways of doing things that they may have otherwise felt resistant to. In your training initiative, you can provide context for why the company has decided to move in this new direction, and the potential benefits of doing so.
Additionally, process-focused customized training programs save your brand time and money, by establishing new standardized operating procedures (SOPs) and teaching your team best practices before hitting the ground running.
Within this kind of training initiative, you can do a “test run” of new processes to ensure that they are both understood and effective – in the eyes of your employees, and your company as a whole.
Training for New Suppliers
Finally, customized training programs can be effective when a company is transitioning to a new supplier. This could be an external supplier, such as a product or service company in your supply chain, that contributes to your final market offering. It could also be an internal supplier, such as a 401k or benefits provider, that works with your internal HR/administrative team.
Regardless of how your brand might interface with new suppliers, establishing a customized training program is critical to building a successful relationship with them.
By training your team on the ins and outs of your new supplier, all parties will set off on the right foot by defining (and following) clear timelines, protocols, and ultimately expectations. A customized training program for new suppliers allows your company to be proactive and clear with your employees, which will in turn develop a more positive rapport between company and supplier.
Your business is one-of-a-kind. As such, it is critical to invest in corporate training initiatives that cater to the specific needs of your organization over time.
Looking for a team of training experts to work with your employees as you make organizational changes? ISC Resources can help. Contact us today!