Compliance Training: Products & Processes for Peak Performance

Compliance is very much about the safety of those who engage with and within your company. As discussed in part one of our compliance blog series, emphasizing the “people side” of compliance in your training efforts is a key component of productivity and profitability.

But as much as compliance is about people, it is also about the processes by which products or services are brought to market.

From how products are manufactured, packaged or distributed, the quality standard of the product (or service) itself, employees’ thorough understanding of the rules and regulations will help keep your company in check – and ensure you are keeping up with code is critical.

In the second article of our two-part series on the value of high-quality compliance training, we’ll discuss why educating your team on quality standards is a critical piece of the equation.

Process-and-product focused compliance

Before we discuss the importance of compliance training that emphasizes processes & products, let’s go over some examples of what this looks like in action.

Aspects of compliance related to processes & products include…

• How, where, and in what conditions a product is produced
• Product packaging & distribution standards
• Quality standards, both from a legal perspective, those determined by the company, and governing organizations

Now that we’ve covered some ground on this side of the compliance equation, let’s discuss why these aspects are critical to your business’s success.

On-the-ground insights

Business leaders tend to see a strategic, birds-eye view of their organization. Typically, they are not tuned into the daily ins and outs of product production and/or service execution.

This is one of the key reasons why educating your employees about the product and process of compliance requirements is so vital. Often, your workers are the ones on the front line, seeing products leave the shop, or seeing the way services are performed.

Rather than relying on quarterly reports and occasional audits, compliance training gives your team the necessary know-how to report any issues related to quality of your products or services, both inside and outside of your company’s four walls.

While the responsibility to comply with regulatory standards ultimately falls on the company itself, your team has on-the-ground insights that are worth utilizing to your advantage.

Quality assurance

While meeting compliance standards is one thing, exceeding them is even better!

In your compliance training program, be sure to touch upon the quality standard that your business aims for – above and beyond just what is required from a legal standpoint.

From process efficiencies to how customer data is stored to finished goods, intentional awareness and discussions around the standards will inevitably increase the likelihood of these expectations being achieved.

Moreover, this circles back to the people side of the compliance training equation via the organizational culture. Emphasizing quality standards as you train your employees speaks to your brand’s values.

A company that cares about quality – whether it be in the form of safety, efficiency, or even just presentation – is just that… a company that cares.